Hi - Could a Moderator assist with a line reset please? I have been stuck on a slow speed for over a month and in the past I have been able to get a moderator to perform a line reset which has solved my problem?
Thanks in advance for your help
can you post your current hub stats please
If the line is needing reset every month that would tend to indicate a fault somewhere.
Hi - Line has been at 55Mbps consistently for 2 years. Last month it dropped to the following.............when this happened before, a line reset has fixed the problem.
you uptime is only 1 day suggesting there is a line problem unless you are manually resetting to try and improve the speed. continual manual/line resets will actually make your connection speed worse as the DLM takes action
provided you don't have DV have you checked for line noise causing a problem
Hi - I am not manually resetting the line. I have had this exact same problem 4 times over the past years (normally when I renew my BT contract my speed drops from 55 to 48) and each time a line reset has got my speed back to 55Mbps and it has stayed there - could you please perform a line reset and this will solve the problem for me, like it has in the past? I suspect the firmware update in July may have triggered the reduction so if you reset the line it will fix the problem.
Thanks in advance.
if your connection is continually dropping and no manual reset then you need to find the cause before any reset
Thanks. 2 years ago I got the line reset and it has been fine up until July. It is quite common for my line to drop every 4 or 5 days and that has been happening over the past 2 years and the speed remained at 55Mbps. All I need is a line reset and I am sure the problem will be resolved as it has been in the past. Can you action please? If I contact BT they will tell me that 48 Mbps is within the guaranteed range and they won't investigate further
Thanks in advance