Line profile stuck on 55/10

[sjbmann]

Hi, 

My line seems to be stuck at 55/10 since switching to fiber 2. How do I get this reset to 80/20?

Regards Steve

[licquorice]

Are you sure your line is capable of Fibre2 speeds? Can you please post a screenshot of your hub connection stats and the results of the checker https://www.broadbandchecker.btwholesale.com/#/ADSL

[sjbmann]

I had open reach out this morning and he confirmed i can get 67 down and 17 up. That is what I got when i was with sky.

We said Bt had to make the change as he cant

[sjbmann]

[sjbmann]

[imjolly]

you need to phone CS 150 or 0800800150 from mobile as you have obviously been put on fibre 1 instead of fibre 2 by mistake

check MYBT and make sure package shows as fibre 2

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

[StuartH]

Hi @sjbmann 

Thanks for posting I can have this investigated for you to find out what happening with the speed.

I've sent you a private message asking for some more details.

Thanks 

Stuart