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kimdrdolittle
Aspiring Contributor

on ‎03-01-2021 17h07

1,173 Views
Message 1 of 3

Line reset

Hi. 

 

Recently, due to the snow in Wales it caused our Internet to drop out repeatedly over the week, and as the weather has eased off, our connection has been very stable, and if possible, could I have my line reset? Currently paying for 50mbps down, 10mbps up.

 

Stats:

Line Status: Conmnected

DSL Up Time: 1 days 4 hours 13 minutes

Downstream: 39.999mbps

Upstream: 9.998mbps

Downstream SNR Margin (dB): 11

Upstream SNR Margin (dB): 11

Downstream Line Attenuation (dB): 14.8

Upstream Line Attenuation (dB): 3.8

 

 

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2 REPLIES 2
pippincp
Distinguished Sage

on ‎03-01-2021 18h30

1,150 Views
Message 2 of 3

Re: Line reset

Provided your connection now remains stable DLM should relent and increase your speed again. A line reset cannot be performed by the ISP as with ADSL.

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Starwire
Recognised Expert

on ‎03-01-2021 18h40

1,143 Views
Message 3 of 3

Re: Line reset

As Pippin said ISP’s can’t do DLM Resets as the Hardware, aka DSLAMS are owned/maintained by Openreach and not BT Wholesale.

There was a trial a while ago where ISP’s could request a DLM Reset without the need for an Openreach Engineers visit but I think that died a death some time ago.

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