Dear Sirs,
As you know from your records, my FTTP installation did not go well.
As a result I was without broadband for 10 days from 11-20 Ap-23, this included my telephone as I chose to have VOIP phones.
After 3 visit appointments (2 not attended), and an eventual actual visit, I was re-connected.
After a bit of research in the silent period since then, I've decided what you could do to make my installation work better for me.
I have my old router lying dormant, and I would like to be able to connect it to my BT router using the WiFi (I have one item which will only work on the old router, the BT router rejects it for some reason).
I have found that it can be done, but I do not (quite) have the technical know-how to do it myself.
It seems to involve the DHCP system and suitable WiFi channel choices.
So, you(BT) might like to send someone around who is expert in this area and fix it up, whilst explaining to me how it is done, might even buy them a pint 🙂
I guess BT would normally just give money compensation, but that would be of less use in this instance, and be a much poorer advert for BT's undoubted technical expertise.
I prefer email in a day or two, once you have decided on a response, Regards, Ed
PS - I prefer email / non-immediate messaging for personal reasons, so don't ask 🙂 I am here as I could not find an email address for BT (apart from the investors department, which was not quite where I wanted to be), if there is one, would you point me in the right direction please ? Regards, Ed
