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Message 21 of 31

Re: Low upload speed

What devices have you been using on WiFi (make and model)?

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968 Views
Message 22 of 31

Re: Low upload speed

Samsung tv

Hisense tv

Iphone

One plus phone

Kindle fire

Echo dot

 

 

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947 Views
Message 23 of 31

Re: Low upload speed

You don't seem to have any devices that require a fast download let alone fast upload.

My advice would be, stop worrying about wifi speeds as you don't require them.

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941 Views
Message 24 of 31

Re: Low upload speed

@Danedin1 

You are unlikely to get anything like the full speed over wireless, on a single device, also devices are optimised for download speed not upload speed.

It was never intended that people get full speed on all devices, especially on a wireless connection. The intention is to allow that bandwidth to be shared among family members and multiple devices, without each user noticing any slowdown.

Here is a quote from old post by @SeanD  on 18/06/2021

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.  

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub.  I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre , take a look at the table below.  This is just for a couple of Apple Smart Phones and Tablets along with  popular Samsung models,

 

Apple (Smartphones) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
IPHONE SE Yes 60mbps 300mbps
IPHONE SE 2020 Yes 135mbps

600mbps

 

Samsung (Smartphones) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
galaxy-s10e Yes 135mbps 600mbps
galaxy-s10-5g Yes 135mbps 600mbps

 

Apple (Tablets) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018) Yes 135mbps 600mbps
IPAD pro 4th gen (March 2020) Yes 135mbps 600mbps

 

Samsung (Tablet) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e Yes 100mbps 300mbps
galaxy-tab-s6 Yes 60mbps 600mbps

 

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Message 25 of 31

Re: Low upload speed

I totally get what you are saying and I certainly don't expect everything to be as fast as advertised

However If my phone is the only device on in the house and I have to turn on 4g to send a video or email, then something is clearly wrong!

Hopefully something can do done with engineer visit today. Thanks 

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913 Views
Message 26 of 31

Re: Low upload speed

So engineer confirmed less than 1 upload speed coming into house. He is passing it to external team to look at 

 

Any ideas what could be the cause externally?

 

Cheers

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895 Views
Message 27 of 31

Re: Low upload speed

Was it an Openreach engineer? Did he check your light levels?

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890 Views
Message 28 of 31

Re: Low upload speed

It was a home tech expert 🤷🏼‍♀️

 

He remotely reset ONT and router. Also tried a replacement router

I don't know if he checked anything else 

Just said it's def not an internal issue and he would pass it on to openreach 

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880 Views
Message 29 of 31

Re: Low upload speed

So a total waste of time then as expected. Qube engineers can't touch the Openreach network. I also doubt there is a network problem.

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864 Views
Message 30 of 31

Re: Low upload speed

Mate I came on here for help. I don't know anything about fibre and I hoped I would have some constructive ideas. ur comment isn't helpful.

 

What can I do to solve this situation other than hope the outreach team can fix it? 

 

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