My Story

[anothercomplaint]

So BT

Quote below from your web page

https://www.bt.com/help/account-and-billing/automatic-compensation

"Here's how it works...

If activation was meant to happen on Wednesday, but was delayed until Thursday, you'll be paid £5.25. That's £5.25 for the missed activation day (Wednesday). But if your service isn't activated until Friday, you'll be paid £10.50 – so £5.25 for the missed activation day (Wednesday), and another £5.25 for the other full day (Thursday) you had to wait.

....

If an order is cancelled before it's activated, automatic compensation will stop on the cancellation date

If a service is cancelled while you're waiting for repairs, automatic compensation will stop from the service end date."

My Activaton date was 5th December. I cancelled on 23rd December.

I feel you owe me the promissed compensation as detailed on your web page

https://www.bt.com/help/account-and-billing/automatic-compensation

Please raise an official complaint.

[JohnC2]

Hi @anothercomplaint, You are due compensation up until your order was cancelled. It can take up to 30 days to appear on your account. If it isn't automatically applied, and 30 days have passed since the cancellation, post back and we'll be happy to help you get this applied.

Cheers

John

[anothercomplaint]

Thank you very much JohnC2 , That is not what the phone support just told me but i am happy to hear it and will keep an eye on my account 🙂

[anothercomplaint]

Hi John

30 days.

No Refund.

Please look into this for me, Thank you

[DavidM]

Leave that with us for now @anothercomplaint .

We'll look into this for you.

Cheers

David

[anothercomplaint]

Hi David,

Any update on this?

[StuartH]

hi @anothercomplaint

Thanks for posting, David is out of the office but is due to return on Tuesday.

I've dropped him an email so he can contact you on his return.

Thanks

Stuart

[anothercomplaint]

.. @StuartH @DavidM @JohnC2 

I really don't mind who helps me out here... Any update would be good.

Tony

[JohnC2]

Hi @anothercomplaint, David is looking at this now for you and will update you later this afternoon.

Cheers

John

[anothercomplaint]

Still no resolution from BT.

Just recived an email saying my complaint has been closed.

Thank you BT. Please reopen my complaint as it is not resolved and please lodge a new complaint regarding closing my complaint with no contact or resolution.

How can you just randomly close customers complaints?? You just getting bored of dealing with the same EX-customer for 6 months??

You think I'm happy to close the complaint WITH no final solution and continued issues after 6 MONTHS?!?