Neighbours can all get fibre but not me

[OfficialLoki]

I'm stuck with awful asdl internet at a maximum of 3mb and it's actually killing me off yet the whole street have fibre. I just keep being told not available in my area. Which is rubbish because everyone on the street has it. What can I do?

[Keith_Beddoe]

@OfficialLoki 

Are you a BT Retail customer?

Remember, its Openreach not BT Retail that provide the network.

[imjolly]

if you are a BT Retail customer enter phone number otherwise enter address not post code and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

[OfficialLoki]

Yes I am a Bt customer

[OfficialLoki]

Yes I am a Bt Customer

[imjolly]

Then use phone number in link I provided and then post results. Use the camera icon.

[OfficialLoki]

@imjolly 

[imjolly]

As you can see from dslchecker result there is no fibre connections available to you.

Which exchange and cab are you on?

[Carlusha]

Seems that is life in Mildenhall. I knew we had earlier posts about that particular area.

https://community.bt.com/t5/forums/Mildenhall problems 

[OfficialLoki]

As far as i'm aware everything is the same as my neighbours next door we live in a four block i don't understand how i dont have it but everyone else does.