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'No Internet' page
Hi Guys
My internet regularly disconnects and comes up with the 'No Internet' page. I've contacted BT
Customer Service, they tried several things, still the same issue.
My neighbour had scaffolding erected to do some work on their roof. The scaffolders trapped the wire that goes from the pole to the house. So were as it was fixed before, it is now flapping in the wind. Could this be causing my problems?
It won't bother my new neighbour.
Thanks in advance.
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Re: 'No Internet' page
@pk46 welcome to the community and thanks for posting. I'm sorry to see you're getting a no Internet error, when this happens do any of the lights change colour on your Hub?
Please can you post your router stats and we'll take a look? Enter 192.168.1.254 in your browser and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information.
Thanks
Neil
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Re: 'No Internet' page
Hi Neil
I'll do this next time, I get the 'No Internet' page.
As the Technical Log, doesn't go that far back.
Best
PK46
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Re: 'No Internet' page
It's the information page that's been requested, not the event log.
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Re: 'No Internet' page
BT Hub 6A
XXXXXXXXXXXXXXXXXXXXXXXXXX
SG4B1000E081
27-Feb-2023
1.0
1.126.0
4 Days, 12 Hours 0 Minutes 41 Seconds
19.59 Mbps / 65.67 Mbps
19595 / 67051
6.1 dB / 3.3 dB
41.9 dB
29.2 dB / 41.9 dB
0/38
G_993_2_ANNEX_B
Fast Path
7 GB Uploaded / 233 GB Downloaded
bthomehub@btbroadband.com
Active
XXXXXXXXXXXXXXXX
Smart (Channel 1)
XXXXXXXXXXXXXXXXXXXXX
Smart (Channel 36)
WPA2 (Recommended)
Mode 1
On
XXXXXXXXXXXXXXXXX
-
0.48.8-sec
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Re: 'No Internet' page
The Hub is in another room, so can't see how they change.
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Re: 'No Internet' page
The stats would appear to show there is no problem with your line. If you were getting constant disconnections, DLM would have increased your noise margin and reduced your speed. The line has not been disconnected for 4 days.
How frequent are your problems?
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Re: 'No Internet' page
Twice a day, I have to log out of the laptop, then I'm up and running again.
It disconnected earlier today.
09:46:46, 26 Jun.
:DHCP Confirmation of Request
09:46:45, 26 Jun.
wl1:A WiFi device <XXXXXXXXXX> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
09:46:43, 26 Jun.
wl1:Device <XXXXXXXXXXX> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
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Re: 'No Internet' page
Its not a line problem its a wifi problem.
Do you get the disconnections with an Ethernet connection?