<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
If you did answer these questions :-"Which hub do you have? What colour lights are showing? Are you on hybrid fibre (FTTC) or on full fibre (FTTP)? Or are you on ADSL?" can you point us to where you answered them because I can't see the answers.
