No space at the cabinet so what are our options?

[Peachiiy]

Moving into a new property which already had broadband. I decided it would be good to have FTTP connection which I was told was available. Engineers from Kelly Communications visited on behalf of Openreach and drilled a hole in the wall to run cable through and installed the wall mounted modem. Later on I was told that there were not enough connection points at the cabinet so this would need to be escalated to Openreach so now left without internet with a week just to get an update from Openreach to ISP.  

Here are the results from our cabinet:

The engineer says they probably can't do copper wire broadband anymore as it's being fazed out but that sounded like rubbish to me as it's already set up with copper broadband from the previous owners. 

Any ideas what we can do next?  

[WSH]

FTTP doesn't come via the cabinet.  It might be he meant there were no spare ports on the CBT.

As far as copper goes, there may be a stop sell on copper at the exchange, in which case they won't be allowed to put a copper connection in.

Edit:  Right, I can see the image now.  So when he said 'cabinet' he must have been referring to copper/FTTC.  I think there has been a national stop sell on PSTN since Jan 23 but you may still be able to get broadband on FTTC if there was space in the cabinet. 

[iniltous]

Who is the ISP you have ordered service with ? , can you confirm if it’s BT or someone else , your veiled language  suggests it’s not actually BT .

Openreach and BT are not the same entity, if Openreach need to do something to get your service up and running but BT are not the ISP you have ordered with , then it’s the  ISP you did order with you need to liaise with , basically it’s nothing to do with BT .