We're on a Fibre 250 plan (G.fast over a short-ish length of copper) and since yesterday we've been seeing periods of complete outage, but the rest of the time packet loss on the minute for about 4 seconds. I haven't completely ruled out other factors, but it does seem to an external issue, rather than being related to the internal network.
Has anyone else seen anything like this?
My line had been showing increasing packet loss recently until almost failing completely on Sunday. At that point there was horrendous noise on the line & sometimes no dial tone. Reported & repaired on Tuesday, so a quiet line test would be worth a try, especially if like me you don't use the landline.
As said line noise is the most likely cause. 17070 option 2 and best with corded phone. You may get a dull hum with cordless. The line should be silent between announcements.
Any noise (other than stated) should be reported as a noisy line fault, NOT broadband. Once the line is sorted you broadband should follow suit.