Possible Home Essential Fibre 2 Speed Capped

[NeilO]

@ngr49er Thanks for the update, changing the plan has appeared to have done the trick with the profile.

Thanks

Neil

[ngr49er · Accepted solution]

It has now been all sorted, was put back on Home Essentials Fibre 2 yesterday.

The speeds remained the same, around 58mb download and 17mb upload.

It means that I was capped on Fibre 1 originally and now have Fibre 2 speeds for my distance from the cabinet.

Thank you for everyone's help on this thread.

Nigel

[Scott1210s]

I know this is an old and solved thread.

But just wanted to highlight how this case is exactly the same situation i'm in. Which im hopefully gonna resolve for the 2nd time tomorrow on Monday. And if they don't, il contact them every single day until they do!

https://community.bt.com/t5/Bills-Packages/Can-t-order-upgrade-online/td-p/2265300

My thread on the same issue ^