Hi all.
For the past three years, my internet has always been faulty, from being intermittent, to just having terrible quality connections while reporting it's synced at 50mbps (it's now stuck at 30mbps), through the years I've had hundreds of engineers come, and go. Some engineers say it's a faulty cabinet, some say it's a faulty wall socket, and all were wrong. After fifteen minutes of investigation recently, I came to the conclusion that my line is quite faulty. Not only is it copper (but BT reports it as Fibre), but even poking it with a stick (at the part that a tree is completely wrapped around it in the corner of my household) causes it to instantly cut out indoors, had an engineer come out, told them what I thought the issue was, they said my line would be replaced, a week later I had a phone call to say the trees that were grown onto the line were my fault, when I've been paying for 50mbps (£30 a month), for over two years, the engineers should've noticed this, I recently went on a ladder with a chainsaw to cut the trees down, and did successfully, messaged BT on their live chat, no response, tried their SMS, no response! Sorry for ranting, but to be frank, BT is a pisstake. It's not my fault, in reality it's their line. Plus, it's a danger hazard as the line is nearly touching the ground where it was so stretched out by the tree pulling it down over the years, once I had cleared the tree and safely removed it from the line, the line instantly bounced down to the top of my car, and sat about 5 feet above it (bare in mind, I live on a main road.), so I had to apply a DIY fix recently and use a long piece of string to pull the stretched line over to the normal line (which is also damaged due to having the same problem as the other.), and I'm still paying £30 mind you, for intermittent and slow internet. Good one, BT!
TL;DR: BT and Openreach have stupid engineers who cannot see a long tree branch pulling down a pure black line, and instead say "The cabinet providing you with a connection has corrosion" (spoiler, it didn't)
Cheers, voice your opinions if needed.
