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Message 1 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Good afternoon

Last week I upgraded to 900 from 500, but unfortunately my upload speed is still capped at the speed of the previous package. Please can this be rectified to give me the full 110mbit upload speed cap?

Thanks.

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Message 2 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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@sabbz 

phone the FTTP TEAM 08005874787 and they should be able to help



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Message 3 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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@sabbz Welcome to the community and thanks for posting, I'm sorry your upload hasn't changed after upgrading. The moderation team will be able to help you get that sorted, I'll send you a private message so you can send over your details.

Thanks

Neil

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Message 4 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Thanks @NeilO , I've responded to your PM.

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Message 5 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Thanks for taking my call @sabbz .

That should be sorted for you now. Let me know how things go.

Cheers

David

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Message 6 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Hi @DavidM

Speed still seems to be limited to 73mb current but I’ll keep an eye on it.

Thanks.

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Message 7 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Hi @DavidM @NeilO 

Unfortunately, it looks like I’m still capped at 73mbit upload. Please can you look into this?

Thanks again.

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Message 8 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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@sabbz I'm really sorry about that, I'll make sure @DavidM gets your message.

Thanks

Neil

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Message 9 of 9

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

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Thanks for taking my call @sabbz . I'm glad we got this sorted for you.

Let us know if you have any other problems.

Cheers

David