Request ONT Move

[countrypaul]

BT customer services : 0800 800 150

[rob-ww]

I have left this for the last few months because, whenever I call the number I cannot get through.  On their web page there is nothing which routes you to a service where you can request a move.  Today I called 150, 0330 123 4150 and 0800 800 150.  In each case, I get an instantaneous 'call ended' with no connection.

This is immensely frustrating.  I am a BT customer but I cannot contact the organisation in any known way, just to request a simple service.  What is wrong with this company? 

Can anyone help?

Thanks

[36ULW]

Think it’s bad now, just wait until they replace most of their Staff with AI Bots.

[iniltous]

Openreach have hundreds if not thousands of products, not every product is taken by every provider , so a shift of an ONT is available , but it isn’t obligatory for ISP to consume that particular product, if BT do consume the product it’s such a niche/ unusual request they are hardly likely to build it into any online ordering portal.
I can’t explain why you are unable to contact BT via the published  numbers , navigation to the appropriate representative or being answered by ‘BOTS’ is a more common complaint than actually not connecting at all .

What  are you using to call , a BT landline a BT/EE mobile or a network with no BT affiliation ?

[rob-ww]

A BT mobile.  So 150 should be enough, per their statements

[iniltous]

Try the 0800 or 0330 versions

[sea2dog]

I recently moved to a property that already has the small ONT box in a bedroom, I use EE hub from BT, I'm wondering if I should have asked them to move it to the lounge as I use my mobile for the WiFi and notice that the signal goes from Excellent to good while I'm in the lounge and I would prefer the ONT to be in the lounge instead.

Re charges, would you think that BT should move my ONT box to the lounge with no charge considering I'm a new customer? 

[Keith_Beddoe]

You would have to pay, as its Openreach that would do the move if requested by BT. I seem to think the charge was about £120.

Are there no internal Ethernet cables between the bedroom and the lounge?

If not, you could link the ONT to the home hub using powerline adapters, and then move the hub to to lounge.

See https://community.bt.com/t5/BT-Fibre-broadband/ONT-move-request/td-p/2303760

[sea2dog]

@Keith_Beddoe

I use it for WiFi only, not hard wired, the room that the ONT box is in is too far away to have cables running through.

My EETV box is in the lounge and I use WiFi for that too for the very same reason, I don't really wish to use powerline adapters. 

Wouldn't it be better if the ONT box was in the lounge too being that my TV box Pro isn't wired to the television? 

Or maybe instead of moving the ONT box they could perhaps supply the small hub so I could use it in the lounge to help with the signal? 

[Keith_Beddoe]

Any form of wireless booster is going to suffer from a poor received signal, so the BT Complete WIFI discs are unlikely to help.

I am surprised that there is no internal Ethernet cabling, but I suppose they only provide that in new builds.

Although you are not keen on powerline adapters, they can be used to link the ONT to the hub, allowing you to have the hub in the lounge.