I upgraded my broadband to full broadband and BT arranged for the change to be effected on Friday. Having disconnected my existing broadband, the engineer could not complete the installation as he said another engineer needed to connect the wire to the pole. Since then I have had no broadband and BT do not seem able to get off their **bleep** and do something about it. I keep getting told it is the fault of Openreach but BT seem unwilling to get Openreach to attend to this quickly. My wife and I work from home and run a business which is struggling without broadband. Just spoke to BT customer service and the guy effectively told me to lump it and wait. He was unwilling to reach out to Openreach and put pressure on them to sort it out. When did BT become this bad? The customer service guy was rude and condescending. I am paying for a service that I am not getting and am supposed to just accept it.
@dboo Cannot comment on the service as our experience is top class. That said, shouldn't the Customer Service guy have offered you a 4g mini-hub until your issues had been solved and corrected? These are excellent depending upon local 4g coverage - we had 2 phones, 2 tablets, 2 desktops and a TV all connected via Wi-Fi without any issues.
Sadly this is a relatively common complaint on these forums. Why BT can't implement the requirement to confirm that the new service is up & running before merrily pulling the plug on the old one is beyond my comprehension.
Business usage on a residential account is not allowed, so you would get no compensation for any loss.
BT Business users get higher priority, and can claim for lost business.
If you are a homeworker, working for an employer, then the situation is different. Many major companies provide business grade connections for homeworkers, if the work is critical. It may be an idea to contact them to see if some form of backup arrangements can be made, as its not unknown for fibre provision issues to take many months to sort out.
My wife and I work from home. This cannot be classed as business use anyway
in your initial post you posted that ' My wife and I work from home and run a business which is struggling '