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TEREU5
Contributor

on ‎09-05-2022 18h14

1,492 Views
Message 11 of 28

Re: SLT check cont.

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Thanks!
Could you share some light with the free boost to 500 question?
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pippincp
Distinguished Sage

‎09-05-2022 18h29 - edited ‎09-05-2022 18h31

1,485 Views
Message 12 of 28

Re: SLT check cont.

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They will discuss that with you when they get in touch if you wish. Be aware this is not like the normal CS desk, they will not close anything until you tell them it's resolved. They will also keep you updated every step of the way.

As stated they deal with issues in the order recieved, you know you are in the queue. I can't imagine you being that far from the top now.

As I said earlier they are a small dedicated team ( I know as I've met some of them), be patient and wait for them to contact you. You won't regret it.

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TEREU5
Contributor

‎09-05-2022 18h44 - edited ‎09-05-2022 18h53

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Message 13 of 28

Re: SLT check cont.

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Thanks ! Will do.

Cant wait to get some help as speeds crippled again 😞Capture123.JPG

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TEREU5
Contributor

on ‎10-05-2022 9h28

1,436 Views
Message 14 of 28

Re: SLT check cont.

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New modem came.  Software updated itself and connected fine. Will monitor the speeds. Even tho the new hub is the same the GUI is different 🙂 (looks like older HH4 and HH5)

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TEREU5
Contributor

‎10-05-2022 19h58 - edited ‎10-05-2022 20h12

1,417 Views
Message 15 of 28

Re: SLT check cont.

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Evening came and speeds are pants again 😞 Upload no problem download well <2Mb/s and jumps sometime to 20Mb/s for split second but usually very low numbers (ping in games which was 20-30ms now 1500)Capture12.JPG

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Checked2013
Expert

on ‎10-05-2022 20h44

1,402 Views
Message 16 of 28

Re: SLT check cont.

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Have you tried doing speed tests with a wired connection rather than using WiFi? This would eliminate a broadband connection issue or just a WiFi interference issue.

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TEREU5
Contributor

‎10-05-2022 21h37 - edited ‎10-05-2022 22h02

1,389 Views
Message 17 of 28

Re: SLT check cont.

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I cant do wired atm (work laptop connects through another server which slows everything down even more)I can do wired from mesh and wired through powerline BT mini adaptors which running at 1GBps

TEREU5_1-1652214463649.png

 

 

TEREU5_2-1652214980123.png

 

TEREU5_3-1652215035332.png

 

...but speeds dropped now even lower after all restarts (and why upload is never an issue?) I know that wireless could fluctuate but 2Mb/s is unimpressive for any Wifi standards....and I know the mesh network is capable of 100

 

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Checked2013
Expert

‎10-05-2022 22h25 - edited ‎10-05-2022 22h26

1,373 Views
Message 18 of 28

Re: SLT check cont.

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Until you do a wired speedtest directly to the smarthub, without using either the mesh WiFi or powerline adapters then really all your speed tests so far aren't very helpful.

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TEREU5
Contributor

on ‎10-05-2022 23h20

1,359 Views
Message 19 of 28

Re: SLT check cont.

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thumbnail.pngLast  few (4) with laptop connected directly

 

 

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Checked2013
Expert

on ‎11-05-2022 0h18

1,351 Views
Message 20 of 28

Re: SLT check cont.

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That's odd, they are still shown on your screenshot as being done via WiFi.

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