Hi - A frequent source of frustration is that the service page (https://www.bt.com/help/check-service-status) asks for a landline if I'm checking if there are any problems with broadband in my area. The guidance information on this web page is inaccurate and misleading (My BT Bill simply does *not* have a landline on it ).
Do BT have any plans to clarify the information on this webpage such that it helpfully signposts users with no landline to a standard way of getting support with broadband issues. In other words, what is the *standard* channel customers like me should be using to get support (so I can make a note for the future).
