Service not changed to fibre 2 from fibre 1

[Macssafc]

Hi there a bit of advice please, I was on fibre 1 with a landline but ordered fibre 2 with no landline, my activation date is today, so far my land line has been shut down but my hub is showing not connected, orange light constant. I know they say activation can take till midnight but has anyone ever had to wait till then? 

[imjolly]

Try resetting the hub but activation can take till midnight. There may be a problem as BT and openreach were on strike today

[Macssafc]

Hi there thanks for the reply, I’ve done a reset and also a factory reset as a support helper told me to do that. But it’s not done anything, the support helper said it shouldn’t have anything to do with open reach as an engineer wouldn’t be needed. I’m not confident it will come on in 3 hours if I’m honest but I hope I’m wrong. Thanks for the reply though.👍

[Macssafc]

Nope as I thought the order now says complete but my router is still disconnected 

[PaddyB]

Hi @Macssafc,

Thank you for posting nad welcome to the Community. I'm sorry if your connection isn't working after the upgrade order. If you send me your details, I'll be able to take a look at your account and run a few checks on your line.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[imjolly]

what colour is the lights on the hub?

[Macssafc]

Solid orange and when I go into the hub it say’s disconnected