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Slow speed

Our street was recently upgraded to Fibre and so we upgraded our pack to 73MB upload and 500MB guaranteed speed. It has been really slow and a tester showed speed was only 2 and 13 respectively. We looked at community and did a factory reset which has improved it to 71 and 164. 

How do i get 500 Mps??? thank you 

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Re: Slow speed

The guaranteed speed is to your router connected by ethernet.  are you trying the speed tests on wifi which is not guranateed.

try running fast.com using ethernet connection



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