Slow sync speed with no reason

[thelargeone]

Hi,

I have Fibre Halo 3

It was installed yesterday.  I asked the guy did he test the line speed and he said no but he can do, he did, and said yeah you're getting the max speed and gestured towards the exchange and how said how close I was too it, twice.

However, my sync speed is like 30 down and 7.7 up - I have just moved and brought my BT service with me.

DSL uptime:0 days,21 Hours40 Mins37 Secs

Data rate:7.744 Mbps / 30.997 Mbps

Maximum data rate:8.080 Mbps / 35.816 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:6.3 / 6.1

Line attenuation:6.1 / 17.9

Signal attenuation:6.1 / 22.5

Any advice much appreciated.

[imjolly]

your stats look ok  you are probably further from your street cabinet than you were before if you have a drop in speed.  distance from exchange is immaterial as it is distance from cabinet that counts

enter phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

[thelargeone]

Thanks very much for the reply.

Sorry I meant cabinet, he said cabinet.

I will try and find out my phone number

[thelargeone]

OK I put in my phone number but don't know what I am looking for

[imjolly]

can you post results  use camera icon

[thelargeone]

Sorry how to I post results

[thelargeone]

OK there we go, that first attempt had my phone number on it lol

Running a basic speed test previously I would consistently get 12-14 ping, 50down and around 9 up.

Now I am getting around 18-19ms, 28 down and 6.8 up - I didn't understand this after what the engineer told me and that's when I checked my router and saw the sync speeds - I am of course connected via ethernet as I am a competitive Valorant player - I can really feel the difference in response 😞

If I ran a ping test (ping bbc.co.uk -n 30) I would get a consistent 11-12ms - even the person who sold me this new package said I would be getting performance MINIMUM of what I had before but likely better.

The engineer who installed told me ping should be very good AGAIN as he gestured the cabinet was 'just down there'

Something doesn't add up.

[imjolly]

there are no estimated stats shown on the dslchecker   can you try again as there should be speed ranges shown for your connection.  as I said you are obviously further from street cabinet than you were in previous home hence the drop in speed.  there is nothing you can do about that

if you still for whatever reason don't get expected speed ranges then try your address

[thelargeone]

[imjolly]

that shows a speed range of 74/52mb far faster than you are getting even your attainable is nowhere near that.  are you connected to the master socket?  have you tried using the test socket with a filter to see if that helps

is there any line noise  dial 17070 option 2 should be silent and best with corded phone