Slower than usual speeds on Fibre 2

[scortex]

Hello,

Is there someone a bit more knowledgeable than customer service able to to explain to me how or why my line has become so poor in speeds. When I first opened the line many years ago I had a stable 68mbps for years then a line fault caused a drop in my speeds to 51 to 55mbps but they never recovered, I gave up chasing it and settled for what I had.

Recently I have encountered connection drop outs at home when running more than one device, on investigation my speeds are at 41mbps but after a tech visit with no issues found and no callback from customer service I am again at a loss on what to do to improve my speed.

Any help or advise would be greatly appreciated.

[licquorice · Accepted solution]

Your line has been banded by DLM due to instability. Until the line fault is fixed your speed will not improve. You need an engineer visit to investigate the fault.

[scortex]

Thanks I will try to get help from bt, although my speeds are above the minimum the tech guy said they may not send the engineer.

[imjolly]

if you are not on digital voice have you checked your line for noise?

dial 17070 option 2 should be silent and best with corded phone

[RobbieMac]

Hi @scortex

Thanks for your post and welcome back!

I am sorry for the slower speeds you're experiencing.  It looks like the profile has been banded from potential drops as the guys have pointed out.  Give my colleagues in the helpdesk a call on 0330 1234 150 and let us know how you get on chatting with them.

Thanks,

Robbie

[scortex]

Thankyou for the replies, I am going through the process with BT and awaiting a callback again.

I would suspect line issues being the culprit, although quiet the attenuation has increased a bit since my last post(not that I know very much about it).

[imjolly]

The hub has just had a firmware update hence the short connection time

Did you try the quiet line test? It should be silent

[scortex]

*Update*
Hi,
After an Openreach visit today, a few tests, a little connection refresh at the cabinet and a cap removal the speeds have improved. On a plus note my ping has halved so I hope whatever the issue was It wont resurface.

Thanks for the helpful info.

[DanielS]

That's great news @scortex.

Long may it continue.

Thanks for updating us.

DanielS