Smart Hub 3

[busybee3]

Im an existing customer and didnt upgrade but kept on saying that my hub2 was giving me alot of problems all the time and replacing the with another hub 2 would be the same problem as the software would be the same, had to speak to several people before they decided to give me hub 3. or you could just buy a hub 3 make sure its a residential one from Ebay. Hope this helps

[Colin_London]

I phoned saying I wanted to renew - after the call handler went to the escalations team the answer was a flat no.

But i could ‘have everything i currently have at the same  price’ by moving to EE - presumably with their WiFi 6 router.

Just another example of BT doing everything in their power to stop you getting a price reduction on renewal.

[busybee3]

i didn’t want to move to EE yet until it eventually happens next year or later so just insisted that i wanted it the hub 3 or would leave

otherwise just get one from Ebay if they don’t give you one

[Colin_London]

Unbelieveable. Just checked the 'BT to EE' offers. Yes - you get £6 off a month for an equivalent plan but, and it's a BIG but, you have to 'Keep your current Smart Hub and WiFi Extender'!

So, no EE hardware benefits for you if you have the temerity of wanting to save a few quid on renewal. You will be an EE customer stuck with your out of date BT hardware for another 2 years.

[busybee3]

keep saying that you router is giving you problems and will only renew if they  give you a new router or just buy one from facebook marketplace or Ebay

i did see one on facebook for around £20

Ebay £45