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tache-man
Beginner

on ‎02-05-2022 13h59

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Message 1 of 2

Unable to order fibre broadband (FTTP)

I'm unable to order fttp to my house despite open reach completing installs 6-8 weeks ago.  When i sign into my bt account i dont see it (however i can see it as a new customer / on the btwholesale website and with all the other competitors).

 

Speaking to an agent I keep getting the same mundane reply which blames open reach but offers no solution. I decided to open a ticket with open reach and the below is what i got. Has anyone has similar issues and how have they got round it please? Just appears to be a simple conversation BT need to have with openreach? 

 

Screenshot 2022-05-02 at 13.57.11.pngScreenshot 2022-05-02 at 13.57.40.png

Screenshot 2022-05-02 at 13.59.24.png

 
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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-05-2022 14h51

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Message 2 of 2

Re: Unable to order fibre broadband (FTTP)

if the dslchecker results were from using phone number then try phoning the FTTP TEAM 08005874787 and see if they can help.  however if you used your address which is less accurate you can still try the number but dslchecker results may not be correct



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