The price you pay , and state is available to new customers seems very good in relation to the prices quoted on the website for 500Mb with a ‘landline’ type phone service, it shows me , £27.50 for 3 months then £50 , the no phone comparison is £45 after 3 months of £ 22.50 ( £5 is the usual per month difference, this based on PAYG calls )
Is your complaint BT won’t add the phone service, or they will add the phone service but the new total price you pay would go up by more than the usual £5 , because the £35.45 broadband price isn’t maintained, so although the phone service charge of £5 is added , the total price is more than you expected (£40.45 ) or are you expecting only to pay £35.99 ( only 44p more ) because that’s what supposedly new customers in your area would pay if they joined BT on that basis ?,
TBH it’s unrealistic to expect a phone service to be added for 44p per month.
Assuming BT did offer to add the phone , how much was your cost going to increase, was it £5 ?
As said , if you want to change the terms of the contract then there is no compulsion on BT to maintain the current price , plus ( although I can accept the price offered to me on the website may be different to new customers in your area ) , if your expectation is you should get 500Mb plus phone for £40.45 or even £35.99 that seems quite a lot different to the price offered to me as a new customer, which is £50 after 3 months of £27.50
Obviously, if you took a phone service , the number allocated would be ‘random’ , simply a ‘new’ landline style phone number , an option open to you is to simply sign up with a third party VoIP provider, which would get you a similarly ‘random’ phone number , the only difference is you wouldn’t use the phone socket of the BT SH2 but use whatever equipment the VoIP provider supplies or indicates you need to buy.
