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Forumcloud
Contributor

on ‎09-12-2023 22h29

857 Views
Message 1 of 3

Unlimited EE mobile data when BT internet fails

I have BT G.Fast and an EE mobile account. I used to have a BT mobile on my BT broadband account and, with Halo 3, I would have been allowed unlimited mobile data in the event of a broadband failure. I now have broadband failure (may be no coincidence that there is a horrendous storm atm) and BT are sending me a Mini Hub. I was “encouraged” by BT to move to EE mobile. My question: am I entitled to unlimited EE mobile data until the fault is fixed,  as I would have been had I stayed with BT? I guess not. Think carefully before you give up your BT mobile!

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licquorice
Distinguished Sage
Distinguished Sage

on ‎09-12-2023 22h32

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Message 2 of 3

Re: Unlimited EE mobile data when BT internet fails

The data used by the mini hub is entirely independent of your mobile contract.

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Forumcloud
Contributor

on ‎09-12-2023 22h38

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Message 3 of 3

Re: Unlimited EE mobile data when BT internet fails

To be clear:

I know that and understand it completely.

It is Saturday evening and I will not get the MH until Monday.

Repeating … when I had. BT mobile, Halo 3 provided for unlimited data to be switched on on my mobile in this situation, independent of anything to do with the MH.

Will I get unlimited data switched on on my EE mobile, independently of anything to do with the MH, as I would had I kept my mobile with BT?

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