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proplus
Beginner

on ‎08-01-2024 2h38

1,528 Views
Message 1 of 3

Upgraded from Full Fibre 100 to Full Fibre 500. Download speed unchanged.

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Hi, I upgraded my broadband package from Full Fibre 100 to Full Fibre 500. The upgrade switched over earlier today and whilst the download speeds are great and hitting the full 500Mb as advertised, the upload speeds have stayed exactly as they were when on the Fibre 100 package - consistently at 30Mb.

I have restarted the ONT and the BT Smarthub several times but sadly no change. The upload speeds are so consistent it looks like it has been capped from BT's end?

Is there anything I can do or would someone kindly be able to look into the problem further?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-01-2024 14h45

1,462 Views
Message 2 of 3

Re: Upgraded from Full Fibre 100 to Full Fibre 500. Download speed unchanged.

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did you try restarting your hub?  as upgrade was only affective from this morning give it a day or so to see if your up speed gets to expected level but if not then post back and see if mods can help



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proplus
Beginner

on ‎08-01-2024 16h35

1,438 Views
Message 3 of 3

Re: Upgraded from Full Fibre 100 to Full Fibre 500. Download speed unchanged.

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Hi,

Thank you for the response. The upload did indeed increase later in the day. It is now running at 70Mbps upload so not far off the advertised 73Mbps.

Many thanks

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