@why_oh_why I'm sorry about that, as the upload profile has been wrong since February I think it would be best if we take a look at that for you. I'll send you a private message so you can get in touch with your details.
Thanks
Neil
II am delighted to be able to tell you one of your colleagues has been in touch and my issue has been sorted 100% Thank you both for a very speedy resolution.
Hi @why_oh_why
Really glad I was able to help resolve that for you. I'll close the complaint as resolved but should you need help again you know how to reach me.
Cheers
Stuart
You mods are a credit to BT. My issue was resolved in super quick time.