Upload speed saga

[somniac]

Recently had upload speed drop from around 4mps to almost zero. Download has been steady at around 18mps. Sent new modem to see if that is the problem. No difference. Engineer came today reset brand new modem using pinhole reset. Tells me the cache probably needed clearing even though use only for 48 hours. Showed me the read on his tablet of 8mps upload. A speed I have never had in 15 years. Me happy. He leaves. I do speed test. Upload still near zero. Any ideas? I have used ethernet connection on test. No difference. Have I been had?

[imjolly]

do you get same result using ethernet connection and trying   fast.com

what connection speeds do you see in the BT hub stats?

[somniac]

I will check stats on hub.

[somniac]

Hub Stats

[imjolly]

can you please go back to hub manager then advanced settings then technical log information and post the full stats from there.  you up connection speed is very low hence why download speed is low

[somniac]

Download is OK at 20mps. I will post tech log info.

[somniac]

Board version:R01

GUI version:1.80 11_07_2023

DSL uptime:0 days,04 Hours52 Mins27 Secs

Data rate:800 Kbps / 20 Mbps

Maximum data rate:5.166 Mbps / 28.757 Mbps

Full Fibre (FTTP) Mode:On

Noise margin:13.7 / 10.9

Line attenuation:8.9 / 24.4

Signal attenuation:7.2 / 24.7

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:135.5 MB Uploaded / 962.6 MB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Not active

2.4 GHz wireless network name:BT-M2CWXK

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:BT-M2CWXK

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:18:58:80:36:1F:6C

Software variant:-

Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

there is a problem with your connection as your attainable for both up/down is far higher than your actual connection speed.  provided you have not moved to digital voice can you try dialling 17070 option 2  it should be silent with no crackle.  have you tried using the test socket with a filter to see if that improves connection speeds?

[somniac]

Thanks for that. I have moved to digital voice. The d/l speeds I get are what BT promised me I would and what they quoted me in my contract (now run out) Not the upload though. Open reach are looking at the fault tomorrow (allegedly). Although the website is helpfully telling me that I have told them it is fixed, which I have not. Honestly.Their repairs system is **bleep**.

[somniac]

Here is the quote from the 2023 renewal. It has now expired. They have now reduced the minimum to 15mps.