Upload speed saga

[somniac]

[tonysmini018]

There is/was a fault on the line and the DLM  has capped your speeds to be more stable by the look of things.

Engineers used to be able to clear this,  although most CP’s like to leave it and wait for the DLM to reset itself, usually after a couple of days.

(The old Cp trick was to just reset the DLM each time to resolve a slow speed issue without investigating what was causing it in the first place).

[pippincp]

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@tonysmini018wrote:

There is/was a fault on the line and the DLM  has capped your speeds to be more stable by the look of things.

Engineers used to be able to clear this,  although most CP’s like to leave it and wait for the DLM to reset itself, usually after a couple of days.

(The old Cp trick was to just reset the DLM each time to resolve a slow speed issue without investigating what was causing it in the first place).

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CP's have never been able to reset DLM on FTTC lines.

[iniltous]

https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-ar...

This is a few years old so who knows if it still operational, either way , no point really in resetting an unstable (faulty) line as it won’t be long before DLM intervenes again reduces the speed for stability as it did originally

[pippincp]

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@iniltouswrote:

https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-ar...

This is a few years old so who knows if it still operational, either way , no point really in resetting an unstable (faulty) line as it won’t be long before DLM intervenes again reduces the speed for stability as it did originally

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FTTC reset of DLM in the beginning could only be  requsted by an Openreach engineer after resolution of a fault.

Note: engineers couldn't do it  by themselves they had to ring in and request it be done.

CP's have never been given the opportunity to reset DLM on FTTC connections themselves unlike ADSL. Thery can now request Openreach perform a reset but I would expect Openreach to remotely test the line first.

[tonysmini018]

The big CP’s could as they were given the opportunity to do it about 8 years ago (same time they started sending their own “trained home engineers” out on faults), and Openreach engineers could do it with a call to 17070 platform, no need to call DCOE and request someone else do it for them.

[somniac]

Just realised I have already posted about this back in June. “Upload saga”Still not resolved.

. D/L is fine at 22mps. But upload has been under 1 for some time. Thought it might be a glitch and improve by itself but this has not happened. Had an engineer about 2 months ago who told me as D/L was pretty good, BT don’t really care about upload speeds. So suck it up basically. it’s not a big problem for me personally but it is lower than specified in contract. Any thoughts?

[imjolly]

as was said in post in June you need to phone CS 03301234150 and request a DLM reset on your line which should clear it back to initial speed

[somniac]

Thank you. I have tried this but I will give it another go.

[imjolly]

@somniac 

If you get no success when you phone then post back and we can ask mods if they can help find someone who can arrange a DLM reset