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amah
Beginner

on ‎12-07-2022 19h00

871 Views
Message 1 of 4

Upload speed

Dear all

 Quick question I had BT engineer this afternoon try to sort the problem and he reset every thing to increase the download speed which is not successful but I noticed after he left my upload speed before the visit was 110 mbps and after he left just hit 50 I am on super fast 900 tarif, any suggestion

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3 REPLIES 3
NeilO
Moderator-Retired

on ‎13-07-2022 14h59

822 Views
Message 2 of 4

Re: Upload speed

@amah welcome to the community and thanks for posting. I'm sorry to see your upload speed dropped after the engineer visit. Did the engineer do a factory reset on the Home Hub?

It can take a day or two for the Hub to automatically be assigned the 110 upload profile if a reset was done.

Thanks

Neil

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amah
Beginner

on ‎13-07-2022 16h31

803 Views
Message 3 of 4

Re: Upload speed

Thanks you so much
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NeilO
Moderator-Retired

on ‎13-07-2022 16h35

800 Views
Message 4 of 4

Re: Upload speed

@amah no problem, if it hasn't increased by tomorrow post back and let me know.

Thanks

Neil

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