Urgent Assistance Needed: Broadband Disruption

[Yifen12345]

I appreciate your guidance and understand the importance of not repeating information. I have taken note of the messages mentioning moderators.

Regarding using a mobile tether, that’s a practical suggestion. However, I posted on the forum using an alternative internet source, not the affected broadband. Your continued assistance is valued as I navigate this challenging situation.

Thank you,

[imjolly]

@Yifen12345 

You keep saying it is 4 weeks away but 25th is only 3 weeks from now

[Yifen12345]

I appreciate the clarification on the timeline. Apologies for any confusion in my previous messages. Thank you for the prompt correction, and I appreciate your clarification that it is indeed a three-week timeframe. Your assistance and insights are valuable during this challenging situation.

[RobbieMac]

Hi @Yifen12345

Welcome and thanks for your posts!

I am sorry for the connection problems you're experiencing with your broadband.  There isn't any way we'll be able to speed up the activation I'm afraid.  If you send us over your details we can arrange to send you a device you can use to keep you connected until your broadband is up and running.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Edinburgh-wg]

Seriously?

We all rely on the Internet these days, and some even for work more than before, so while it's inconvenient and frustrating not to be able to connect, your daughter is an adult, not a child anymore

Also, this is a customer forum and not your place of work. 

[Yifen12345]

Dear Edinburgh-wg,

Thank you for your response. I understand that internet service issues can be inconvenient for everyone. However, I believe that empathy and understanding are crucial when addressing such matters. As a customer, I sought assistance and understanding within this community.

Facing a disruption in service during a time when my daughter is preparing for crucial exams, relying heavily on internet access, has been a significant challenge. I believe that sharing experiences in this community is intended for better understanding and support.

Once again, thank you for your response, and I look forward to more constructive discussions.

[Yifen12345]

Dear RobbieMac,

Thank you for your prompt response and assistance. I appreciate your understanding of the connection issues with my broadband. Today, I received the mini hub, and I believe it will help my daughter during this interim period before the broadband is fully operational.

I have acknowledged the private message with instructions on sending over my details. Your support is truly appreciated.