VDSL Line with ADSL Faceplate

[oneillb]

Hi, I've recently started volunteering with a youth group, and their premises has a poor broadband connection.

I started looking into it. The ADSL checker thinks that 27-40mbps is possible, but the current speed is 19.9, below the handback threshold of 22.8.

When I looked at the mastersocket, it was fitted with a faceplate marked ADSL v1.0

I have now sourced and replaced this with a VDSL2 faceplate.

What should I now do to get the line re-profiled, or speed up the retraining?  the IP profile is 22.8.

It's very possible that the wrong faceplate has been in place for several years.

Thanks,

Barry

[licquorice]

There is no difference in the faceplates, it will not have affected broadband speeds.

Can you post a screenshot of the hub stats please?

[oneillb]

Hi, unfortunately I 'm not keyholder so I don't have 24/7 access to the property.

the BT wholesale broadband checker results are below.... 

After I changed the faceplate and rebooted the router (BT business broadband hub / HH5a ) it reported a rate of 22.7mbps and a max attainable of 28.2, and a line attenuation of 27.9db.

I'll get the full stats when I'm next in the building, later this week.

 

[imjolly]

can you post hub stats - hub manager/advanced settings/technical log/information

check phone line for noise  dial 17070 option 2 should be silent and best with corded phone

[oneillb]

Hi,

We had the router off for a number of days, and switched it back on this evening. I'll leave it now for a couple of weeks.

I did a 17070 quiet line test (admittedly on a dect handset, I'll bring down a wired phone next week to check with that) , and it there was quite a bit of white noise on there.

These are the hub stats....

1. Product name:	BT Business Hub
2. Serial number:	+076399+NQ70102000
3. Firmware version:	Software version 4.7.5.1.83.8.271 (Type A) Last updated 11/05/21
4. Board version:	BT Hub 5A
5. Broadband connection:	Connected
6. Mobile connection:	Not connected
7. Connection uptime :	0 days, 01:20:54
8. Data rate:	6602 / 22372
9. Maximum data rate:	6602 / 31202
10. Noise margin:	6.4 / 11.3
11. Line attenuation:	28.1 / 26.9
12. Signal attenuation:	28.1 / 24.3
13. Data sent/received:	112.0 MB / 1.1 GB
14. Broadband username:	************
15. Public Wi-fi:	No
16. Static IP:	Disabled
17. 2.4 GHz Wireless network/SSID:	*********
18. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
19. 2.4 GHz Wireless security:	WPA2
20. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
21. 5 GHz Wireless network/SSID:	*********
22. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
23. 5 GHz Wireless security:	WPA2
24. 5 GHz Wireless channel:	Automatic (Smart Wireless)
25. Firewall:	Default
26. MAC Address:	a4:08:f5:76:10:52
27. Modulation:	G.993.2 Annex B
28. Software variant:	AA
29. Boot loader:	1.0.0

The btwholesale speedtest diagnostics report the IP Profile as 

IP Profile for your line is 21.65 Mbps

Hopefully this helps.

[imjolly]

Your profile is set by your connection speed not the other way round 

I think as you posted you need to leave hub connected and keep a watch that it remains stable and hopefully the speed will improve nearer attainable

[Keith_Beddoe]

@oneillb 

You need to edit out the Broadband User Name, as its private for that connection.

As this is a BT Business connection, you would be best to post on the BT Business forum, as if there is an issue with the connection, the moderators on this forum would not be able to help.