MOD REQUEST - WBC / NGA Profile Question

[AngryNetworking]

just the whole issue ive been banging on about for months . With gaming been like 2 seconds behind everyone else . Is it possible for you to change my WBC profile to super stable / NGA Stable to see how it goes over the weekend ?

ive had openreach engineers out so theres no fault from the cab to my house . Im thinking its more to do with settings applied to my line rather than a actual physical problem . I do know on paper the speed profile is meant to be best for gamers but ive been on speed and still keep getting into the same issue once the line settles after a dlm reset for example . 

[DanielS]

With the changes to our access we won't be able to change the stability.

What games are you playing where you see this potential lag? Does that game show that you have a latency of 200ms?

Are you using a console or a PC for gaming?

Thank you

DanielS

[gg30340]

Have you considered that the problem is with your equipment or your internal set up?

[AngryNetworking]

replaced everything … even the console twice 

[AngryNetworking]

console . Nothing to do with the game or servers . Its accross all FPS fames . It is a network issue in bt’s end . Like ive said in the past … the same equipment the same setup the same servers when ive had settings tweaked to the line its been perfect but when the line settles it goes and undos everything n goes bad  

[AngryNetworking]

is it possible to get a DLM reset performed please as fast as possible ? 

[TimCurtis]

@AngryNetworking 

I think you need to give some details as to what the problem is first.

[AngryNetworking]

trying to get my SNR margin back to 6/6 and get the line profile changed and undo all settings done by openreach engineers 

[Les-Gibson]

As you've posted in the category BT Fibre Broadband it must be asked if you have FTTC or FTTP as DLM is not applicable to FTTP 

[AngryNetworking]

yeah true you are right . Im FTTC . Thanks !