Wrong Ip Profile? Fibre1 running at 2mbps!

[northy1]

Hi

My Fiber1 has been playing up for the last couple of weeks...i used to get 20mbps (i know - its slow...i live 2 miles from the cabinet - and BT refuse to help me connect to the Cabinet that is 6m from my house thats apparently only for new builds but thats a whole other topic), but recently get around 10mbps  and tonight its about 2mbps!

Running a test - seems my IP Profile is just 3mbps?

Can the Mods take a look please - as said, the service has been getting worse and worse for a few weeks, and turns off/on at least once per day

We used to get about 20mbps+.....

PS
i have raised a fault as well....

Thanks!
Northy1

[gg30340]

If you have raised a fault, report back when you know the out come of that. 

[imjolly]

Do you have a calls package able to make and receive calls?  If so do you have a dial tone?

[northy1]

have dial tone but very crackly - rain getting inside line

[Keith_Beddoe]

@northy1 

Report a noisy phone line, as that is the cause of the slow broadband.

Once the phone line is fixed, the broadband will recover.

[TimCurtis]

@northy1 

An addition to @Keith_Beddoe's advice is to NOT mention broadband , just the noisy line.