Wrong account details

[Nichax]

Hi there,

I can’t upgrade my broadband as my postcode is failing. When I’ve logged in to my account I see I have two accounts both at my old address but my broadband is definitely live at my new address. Which team do I contact to resolve that?
thank you

[JohnC2]

Hi @Nichax, welcome to the forum and thanks for posting.

Is your current broadband a Full Fibre connection or a Fibre To The Cabinet connection?

Cheers

John

[Nichax]

Thank you  JohnC2

its Fibre to cabinet. 

[RobbieMac]

Hi @Nichax

Thanks for confirming.

Sorry for the problems you've had upgrading.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie