cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
219 Views
Message 1 of 4

Wrong account details

Hi there,

 

I can’t upgrade my broadband as my postcode is failing. When I’ve logged in to my account I see I have two accounts both at my old address but my broadband is definitely live at my new address. Which team do I contact to resolve that?
thank you

0 Ratings
Reply
3 REPLIES 3
197 Views
Message 2 of 4

Re: Wrong account details

Hi @Nichax, welcome to the forum and thanks for posting.

Is your current broadband a Full Fibre connection or a Fibre To The Cabinet connection?

Cheers

John

0 Ratings
Reply
183 Views
Message 3 of 4

Re: Wrong account details

Thank you  JohnC2

its Fibre to cabinet. 

0 Ratings
Reply
173 Views
Message 4 of 4

Re: Wrong account details

Hi @Nichax

Thanks for confirming.

Sorry for the problems you've had upgrading.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

0 Ratings
Reply