Your Full Fibre speed is coming to an end

[Graham71]

I received an email today saying  my full fibre speed test is coming to and end and click below to upgrade to  full fibre.

As I have been on full fibre 900 for a number of years and my contract is until March next year I thought this was a scam email.

I managed to contact someone at BT this morning who said the email was genuine and sent by them. To their credit they looked into it and could offer no explanation as to why this was sent. I assumed this would be the end of it but I have now received another email and a text message saying I will be downgraded next week if I don't upgrade.

Can anyone advise me what to do? I am going into hospital next week for an op and I could honestly do without all the hassle of chasing this up is they do downgrade me.

Any advice would ne appreciated

[Kimberlin]

@Graham71  I find it difficult to believe that if you are on a 900mb plan until March next year, that you would suddenly and unexpectedly have your speed reduced for no reason mid contract, speed trial or otherwise.

Also, you don't state what speed BT will allegedly downgrade you to? 500mb, 150mb, what speed?

By and large, unless you live in a large family household with people gaming all the time, or you have a serious amount of devices connected at all times, then 900mb could be considered overkill for a lot of customers. But, it's your choice. Are you sure that even if you were reduced in speed that it would have a significant impact on you?

[The_Boas]

A couple others including myself have received the same - Contract change? - BT Community

Sounds like the advice received from BT is as useful as that received on here...

[The_Boas]

@Kimberlin I am in exactly the same boat.

Your advice across multiple threads as a supposed 'Recognised Expert' is mostly irrelevant and unhelpful.

[Kimberlin]

@The_Boas  To be fair, this isn't BT you are talking to, this is a customer to customer forum. Advice given here is just that, advice, not necessarily always a definitive answer to your problem.

Thankfully @The_Boas  your comments towards me are equally irrelevant, I genuinely don't care what you think.

Have a good day.

[Graham71]

Hi Kimberlin

Thanks for getting back. They haven't said what speed it will downgrade to.

The reason why I am on 900mb is a long story and I won't repeat it here.

The point is why I have received such a message is disturbing and as I have said, I don't want the hassle of sorting this out as I have other problems to contect with.

[Kimberlin]

@Graham71  It's a shame you've been left in a position that is both disturbing and worrying to you. You may be fortunate that a Moderator may pick up your post, but as they have no access to individual accounts, you may not get the result you might wish for.

I wish you well.

[Graham71]

I have to say it's disappointing that BT  can't get its act together. If other people are getting these messages it's sheer incompetence and I would expect better. 

[Graham71]

Thanks for the best wishes Kimberlin. Much appreciated

[weemax]

I also received that email this morning, and I have not been a BT customer for over 2 years. I have also moved out of where I did hold that BT Broadband account.