Your Full Fibre speed is coming to an end

[Graham71]

Unbelievable  weemax. You couldn't make it up.

[garybs29]

Must be so great being you guys & not making any mistakes. It's likely an error, ignore it hardly any need to talk about unbrlieveable etc mistakes do happen

[weemax]

Yet here you are…

[TinyBiscuit]

For what it's worth I also received this same email today, am on the 500Mb tier, I have been on that package for over a year, the temporary boost/trial to 900Mb ended a long time ago and the contract isn't over till 2027 (also expiring in March, coincidentally). I'm presuming/hoping its an email sent out in error otherwise I anticipate a call to the complaints dept will be on the horizon.

[DavidSC]

I received a similar email today, from the email address [email protected]   It tells me that my "speed trial" is coming to an end and I should upgrade or "you'll automatically go back to the package you ordered with no hassle and no charge."  I wasn't aware that I had signed up for a "speed trial" and I can't find any mention of it on My BT.  

I rang BT and they confirmed they had not sent me this email, and googling the address I read that it is a scam.  

More worryingly a couple of hours later I received a text on my mobile purporting to come from BT, with the same information. 

Has the BT database of users email addresses and mobile numbers been hacked?   

Both the email and the text looked exactly like a BT communication - nothing to make me suspicious except the message.

Can anyone enlighten me as to what's going on?

[gg30340]

I have notified the moderators of the forum about this and asked them to confirm that this is a mistake and if it is not a mistake what should the persons receiving the email do about it.

[Graham71]

Thank you. That would be helpful

[Graham71]

DavidSC

My email was exactly the same but BT confirmed they did send it to me but had no idea why.

I've also received another text message this afternoon.

[DavidSC]

Curiouser and curiouser . . . I await the outcome of gg30340’s referral upwards, for which many thanks.

[hmm3]

Here too, my contract came to an end a few years ago. Text and email. BT domain sender addressing me by name.

Googled it to stumble across this. 

As I've dug out to sign in anyway I may as well add: Happily with a much cheaper competitor now with fewer problems.

Also, dkim and SPF all passed on the email from inform.bt.com. so I can only imagine a mistake.