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Message 1 of 5

brodband droping

hi i have just joind bt but i think i have a line problem my hub keeps going solid blue works for a bit then flashes oringe when it flashes oringe i get very odd sounds on phone side even tho i have brodband without landline heres a vid of what its doing https://youtube.com/shorts/UiKYxqKOyXU

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Message 2 of 5

Re: brodband droping

do you have FTTC or FTTP  assuming FTTC which master socket do you have?

Keith_Beddoe_0-1577035081757.jpegMaster socket types.jpeg



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Message 3 of 5

Re: brodband droping

Fttc mate and its soket 5c mk4 faceplate I have also tryed in test soket with microfilter

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Message 4 of 5

Re: brodband droping

Not shore if it let you watch the vid with the noise I'm getting on phone when it try's to sync up I don't think it's normal but I don't know

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Message 5 of 5

Re: brodband droping

if you try quiet line test  - dial 17070 option 2 and should be silent with corded phone.  any noise need to be reported as a phone fault not broadband to 151 or 0800800151 from mobile



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