still waiting for a full fibre connection

[nithsdalenoddy1]

This is a post for one of the BT moderators

Can anyone update me on the progress of the full fibre installation/connection order that I placed months ago?

**Edited**

After multiple delays and confusion Openreach finally sent someone to bring the fibre to the outside of the house (14th June).

On 25th July another Openreach engineer arrived to complete the installation. Cabling and a box were installed inside the house. At 7.30pm the engineer decided the connection could not be completed as there was a “problem” with the fibre somewhere outside the house

One month on and I’ve heard nothing since. My online BT account simply shows

“TBA: Pending/AwaitLinkedOrderCompletion

We cannot yet confirm the completion date of your order”

I'm ready to give up once again

[imjolly]

@nithsdalenoddy1 

for your security please delete the vol number

[nithsdalenoddy1]

how?

[imjolly]

go to 3 dots top right of post and edit

[Leanne_T]

Hi @nithsdalenoddy1 

Thanks for coming back to us on the community. 

The connections team have your complaint and have sent an action to be in touch tomorrow with an update.

Thanks 🙂

Leanne.

[nithsdalenoddy1]

Don't see an "Edit" option in the list

[imjolly]

mods have deleted it 

I think you have an hour after posting to edit

[nithsdalenoddy1]

thanks