BT Mobile data still not working

[danbromley1]

I just had a call with a nice guy from BT/EE who has apologised. He said the new SIM didn’t really fix anything as they had transferred my account to my new SIM, that cut off the old one. The original problems were genuine last week which they hoped would have been fixed sooner than it was. I told him about some of the things I was told by customer service which were not true, just to get me over to EE. He agreed it was not right and will feed that back to customer service. You can complain to BT by calling them and say you want to raise a complaint. My data came back to life around 24hrs after the network reset on my account. 

[Artfranc556]

Hello everybody,

apparently mobile data are back starting from around 12.30PM today. 

Hope the issue get solved for everybody else. 

Thank you. 

[Brislad]

BT have a network issue with Data & some SMS services, this has been on going since the 20th November.  Just been told this after calling BT today. Being treated as a P1 incident. 

[JayL]

My daughter's phone was not working with mobile data for the last two days. Managed to get through to report the problem and spoke to a Technician this morning who went through numerous troubleshooting solutions, resetting network etc. which failed to resolve the issue. Was told it is a Network issue. Technician suggested getting a new EE mobile SIM could help (but not convinced by this!). However, now (a couple of hours later) mobile data appears to be working again (hopefully rectified without a repeat).

[Peter_W]

Thanks for taking the time to share your experience here @JayL .

I'm glad to hear that things are back to how they should be now, and fingers crossed you shouldn't see any more trouble. 

If  you did ever want to have a check of the network though, just head over to the EE status checker here, and it'll let you know the overall coverage in the area, along with any known outages nearby.

Peter