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Message 1 of 7

BT sometimes using out of date email address

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Hi,

I appear to be experiencing a similar issue to the one described in this BT sometime using out of date email address thread, which was addressed by @DanielS  and @RobbieMac .

On 2022/07/08, I was surprised to find that BT Mobile had sent me an email about exceeding my BT Mobile monthly usage allowance to a btinternet.com address that I never wanted but was forced to create when my BT account was originally setup.  My BT ID uses my correct personal email address and has done for some time.  So how can I ensure that my email address has been actually propogated through all the correct BT systems so that it does not send warning emails to the wrong address?

I also seem to have no way of testing if this has been done, short of purposely blowing my monthly usage allowance again which I would prefer not to!

Many thanks.

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Message 2 of 7

Re: BT sometimes using out of date email address

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Hi @samwiseuk and thanks for posting.

I'm sorry for any confusion here. It's probably just a matter of making sure your contact details are up to date. I can do that for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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Message 3 of 7

Re: BT sometimes using out of date email address

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Reply to PM sent with further details.

Many thanks.

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Message 4 of 7

Re: BT sometimes using out of date email address

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Hi @DavidM .

Just wondering if you received my direct message? and whether there's been any progress?

Cheers.

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Message 5 of 7

Re: BT sometimes using out of date email address

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Requests for help from the moderators are dealt with on a first come first served basis. 

They are very busy at the moment but they will deal with your issue when it reaches the top of their work stack.

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Message 6 of 7

Re: BT sometimes using out of date email address

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Thanks for taking my call @samwiseuk .

As discussed, that's all been updated for you now.

Cheers

David

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Message 7 of 7

Re: BT sometimes using out of date email address

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Many thanks @DavidM .  Hopefully that's all straightened out now.  🙂  Much appreciated.