@ACBHammersmith I got the impression from a previous post that you’ve already moved to a new provider. Have you tried getting them to contact BT on your behalf?
if you followed the OFCOM guidelines and just placed order with new ISP then your new ISP should notify BT they are taking over and you would normally receive email from BT 'sorry you are leaving'
If you actually notified BT your were leaving that normally complicates things
I wasn't aware of that. As BT claimed they were unable to cancel my contract because there was an open order on it I was concerned they would keep billing me. The open order was an order for "digital voice" placed not by me but "proactively" by Openreach who were dismissed as "cowboys" by the BT call centre operative I spoke to.
I jumped ship from BT mobile a number of months ago and got a good deal with TalkMobile (which is owned by Vodafone and uses it's network. Their roaming changes seemed fair ************
I was finding BT mobile becoming extremely unreliable even with just the basic making and receiving of calls.
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