Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kayleigh-x
Beginner

on ‎21-03-2023 12h40

852 Views
Message 1 of 3

Cancelled

Hi,

 

Can anyone help me, I have cancelled 2 of my mobile plans from BT and I recieved a PUK code to take the number over to vodafone.

I have left one contract on BT open but now that BY number can't call my old BT numbers that are now on vodafon

 

Thanks in advance

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎21-03-2023 14h14

831 Views
Message 2 of 3

Re: Cancelled

you need to phone CS 03301234150 and they should help you sort it out



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
-Richie-
Guru

on ‎21-03-2023 21h54

798 Views
Message 3 of 3

Re: Cancelled

@Kayleigh-xwrote:

I have left one contract on BT open but now that BY number can't call my old BT numbers that are now on vodafon

Actually it's Vodafone you need to speak with, it sounds like the porting hasn't fully completed and left routing errors, the numbers are no longer on the BT range once ported.

Reply