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Data in France.

Hi

3 of us in France all on the same account. All with iPhones. 2 of us are perfect but one phone can only connect to 3G which doesn’t actually work. We cannot get it to go 4G or get any actual data. Driving me a wee bit potty. 
we have reset network settings. Data roaming is on. 4g is selected. International data is switched on. Reset the phone lots. 
help me please

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