I ordered an additional SIM card on my family sim account on 29.12.23. The SIM card was received a few days later. However when I transferred it to my partner’s mobile it would not work. I called BT on 4.1.24 and they confirmed there had been an issue there’d end with the order but this would be resolved and up and running on 8.1.24. This was the date the existing mobile was to be ported by Vodafone to BT and that I would receive a text to confirm it was done.
I have not received this text from BT, yet Vodafone have now switched off the service.
When trying the new SIM card this evening it still would not work. I called BT only to be told that the BT family sim had ceased and that it would now not be possible to add the additional SIM card.
Please note that I have an order confirmation from BT, the mobile number has been ported from Vodafone and we have been left with no mobile.
A BT representative is trying to sort this out but it will be up to 5 working days before I have an answer and they cannot confirm if it will be possible to honour the order that they have already accepted and confirmed.
BT are still offering this on their website.
I have put in an official complaint to BT but I would like this resolving swiftly and urgently as 5 working days without a mobile is not acceptable.
