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Message 1 of 2

Re: Cant change parental controls and spend management for 1 of my 3 family SIMS

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Hello,

I am sort of in the same situation.

I have two accounts - one is current open and one is old closed account. When I first log in, it shows me "MyBT" which has my old closed account. Then I click on Billings so I can change to current open account but then when I click back to "MyBT" it reverts back to the closed one meaning I can't change any settings on my current open account.

Could someone get in touch please so we can try and sort it out?

From Liam

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Message 2 of 2

Re: Cant change parental controls and spend management for 1 of my 3 family SIMS

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Hi @liamhodgson97, thanks for taking my call earlier and I've now removed the old account from your BTID.

Cheers

John

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