Trying to cancel bt mobile

[lexielilly26]

What a nightmare tried ringing three times each time on hold for 20 minutes then trying to explain I want to end the contract and the phone going dead how can this be done please help

[imjolly · Accepted solution]

to cancel you need to phone CS 03301234150  you cannot cancel online

[lexielilly26]

I have rung that number 3 times and each time get nowhere always on hold for twenty minutes then get through for it to go off 

[imjolly]

sorry but you just need to persevere with CS maybe try different time

are you moving to a new mobile provider?

[lexielilly26]

No I am out of contract and just want to leave I have tried calling on three different occasions and the same thing happens even different days and times 

[Leanne_T]

Hi there @lexielilly26 

Thanks for coming to the community. 

If you have a BT mobile could you try calling 150, does the same happen? 

To cancel the contract you would need to speak to our mobile care guides who will be happy to help you. 

Leanne.

[lexielilly26]

I have tried calling three times don’t seem to get anywhere  so frustrating 

[Leanne_T]

I understand @lexielilly26 and I am sorry we've no account access on the community to help get the contract cancelled please try us again using another device if possible to see if you the same happens. 

Leanne.

[lexielilly26]

Thankyou is there a direct number 

[Leanne_T]

No problem @lexielilly26 

All contact information can be found on the Contact BT page if using another phone or a BT Mobile 🙂

Leanne.