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Just changed mobile phones to a moto g62 5g
cannot get internet when away from home. no internet services
very frustrating
Solved! Go to Solution.
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Re: mobile data not working
Check your APN settings is "Everywhere". If it isn't, the manual settings are here:
https://www.bt.com/help/mobile/getting-set-up/how-to-change-apn-settings-on-an-android-mobile-phone
Exact location of the APN can vary so probably easiest to simply use the search in the Settings menu.
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Re: mobile data not working
have you checked phone that you don't have mobile data turned off
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Re: mobile data not working
Issue seems to be resolved - I took the sim out, gave it a wipe put it back in
couple of things I did notice:
1 - although I could find the APN I could not edit the settings
2 - probably something I hadn't noticed before using android 10 is that once connected to wifi internet access via 4G drops out (greys out) which is what was confusing me. When I went for my walk this morning I definately did not have 4g connection as I was not able to send any whatsapp messages
thanks for the advice
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Thanks for the message
I did all of that several times.
what seems to have worked is to remove/clean the sim
cheers